Site Terms and Policies

Site Terms and Policies

OUR GUARANTEE TO YOU !

We make your life simple!
Call us today and get value, selection, service without comparison, and the BEST prices in the marketplace.

We GUARANTEE your satisfaction with an UNCONDITIONAL 90 DAY GUARANTEE !

If for any reason you are not satisfied with our stock products, simply call to arrange return. NO questions asked.

Four CONVENIENT ways to Order:
Via Phone:        1-866-336-5337
Via Fax:             1-877-610-0210
Via Web Site:   
www.ecomfolders.com

Via Mail:           EcomFolders, 317 North Madison Street, Kosciusko, MS 39090

If ordering by mail be sure to include your business name, contact name, full shipping address, (we can not ship to a PO Box), also provide your billing address and a daytime telephone number.

PAYMENT OPTIONS

We accept Visa / Mastercard / Discover / American Express / Checks by Phone or Fax.

OPEN ACCOUNT

All invoices are payable 30 days from the date of invoice. Our terms are 2% 10 Net 30.  A $5.00 processing and handling fee is charged to each invoice. New accounts are subject to credit approval. To avoid any delays on 1st time orders, pre-pay with your credit card or check.

SHIPPING

We ship stock products the SAME DAY as ordered in most cases. You will notice that our pricing now includes FREE FREIGHT on the majority of our stock items (except labels & shelving). This is for standard ground service in the continental 48 states.  The average cost of shipping 1 package is $5.71, the average cost of shipping 1 case is $15.88. This is what Ecom Folders saves you on every order.

NEED IT FAST?

Next day, 2nd day and 3 day service is available at an extra cost. Call for a free, no obligation quote.

CATALOG

We take great time and care in the preparation of this catalog as it will be a very valuable tool for you the customer. We are not however responsible for any misprints or errors that may happen to appear.

RETURNS

To make a return on any stock item(s), you must call us to get authorization prior to shipping any merchandise back. The customer is responsible for the expense of shipping any returned merchandise back to us.  You will receive credit for all full boxes returned, less any re-stocking fees as detailed below, (No Partial Boxes Will Be Credited). All returned merchandise must be in resaleable condition.  “Stock Items” may be returned with a 15% re-stocking fee.  After 90 days from the date of purchase we will not be able to accept the return. Custom items are not subject to return.

WRONG MERCHANDISE

If you receive an order that is incorrect, contact one of our sales associates who will arrange to quickly re-ship the correct item(s) and pick up the incorrect merchandise. This will be done at “our expense”.

DAMAGED MERCHANDISE

All damaged merchandise must be reported to us within 7 days of delivery.

CUSTOM ORDERS

Orders for any custom merchandise are not subject to return unless we have failed to follow the specifications submitted at the time the order was placed.